“Disc Ejected” Error
Simply restart the downloader to fix this. If it persists, ensure that you use the same download folder that you did before, which contains the Diablo 3 installer file in it.
Problem #17 Diablo Error – “An unexpected decryption error occurred” or Diablo 3 “Error 108″
Follow the same solution as in Problem #16 above.
Problem #18 Diablo 3 Problem – Nothing happens when running Diablo 3 Setup.exe, or Diablo 3 stuck at “Updating setup files”
This has been determined to be caused by Windows requiring some sort of “secondary logon.” To check and enable this, open Control Panel > Admin Tools > Services and look for “Secondary Logon service”. This is the culprit. Right-click it and select properties, and ensure that “Startup Type”is NOT set to disabled (basically, enable it).
Problem #19 Diablo 3 Crashes Randomly – Known programs to crash Diablo 3
When playing Diablo 3, make sure the following are NOT running!
- Mumble
- XFire
- EVGA Precision
- Airfoil by Rogue Amoeba
- MSI Afterburner
- Dxtory
- RadeonPro
- Taksi
Let us know in the comments if there are other programs known to crash D3.
Problem #20 Diablo 3 Problem – Cannot install Diablo 3
A simple solution may work here. Simply remove the beta files if you participated in the D3 beta. After uninstalling Diablo 3 beta properly, check that the installation folder “Diablo III Beta” is completely deleted.
Problem #21 Diablo 3 Error – Diablo 3 Tome Error
See Problem #16 for a known working fix.
Problem #X Yours!
Let us know any crash issues by posting in the comments section below and we’ll try to help.
That’s about as comprehensive as we can get right now in giving you working solutions to fix known Diablo 3 crash errors, freezing, lagging, and other game-breaking problems. Please do participate in the comments section below if you’re encountering other crash issues, or if you simply want to help out!
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Marco Bessey is a personal gaming columnist and seasoned tech blogger, having written for various content providers for technology sites. He is a single father with daughter Marie. Since founding CrashFixes.com, he has dedicated time to delivering news, tips, and solutions for gamers all over the world. Follow him using the Facebook Like Box below.
great post, bookmarking ur site for future reference =)
Thanks for this!!! Solution #1 did it for me.. particularly the driver updater. Now to kill Diablo!!!
Can’t thank you enough!!
Hey guys,
Getting stuck at updating setup files. I have purchased the game and tried both installing from CD and from the downloader. Unfortunately neither of them work and I’m stuck at the diablo 3 lan with my friends without diablo 3. Hope to fix this asap
Thank you for a detailed list of crash fixes, I unfortunatly keep crashing.
I managed to get to level 15, and during this process I crashed like 4-5 times, all crashes seemed to follow the same rutine though. Black screen, partially locked sounds, monitor switches to Digital/analog input, sounds comes back, but with black screen.
After reaching level 15, I keep crashing at a specific sequences, when the game goes from ingame content to a short video sequence.
I have tried to reinstall and update all drivers, change compatibility mode, run in lowest possible graphical details (incl. changing vsync etc.), defrag hdd, and check my RAM memory for errors.. Nothing resolves the problem.
Even when trying to play a new class it crashes short into the game (probably at first video sequence)
I use a Geforece 9800 GTX + video card, and my specs otherwise lives up to minimum requirements.
Hi,
have troubles starting the game. Played like an adict the past 3 days but today, first i got an interesting bluescreen while booting, afterwards started normally, tried to run diablo 3, but it says the “Blizzard File Switcher” crashed.
Those are the details:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Blizzard Launcher.exe
Application Version: 1.0.0.754
Application Timestamp: 4f69933c
Fault Module Name: Blizzard Launcher.exe
Fault Module Version: 1.0.0.754
Fault Module Timestamp: 4f69933c
Exception Code: c0000096
Exception Offset: 00009592
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1134
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Running it on an intel i7, radeon hd6850, 8gb ram.
Some ideas maybe ? Rebooting didnt help.
Deleting the battle.net folder in (Windows 7) C:/ProgramData/ helped!
Hey , ive been getting this error after the 1.0.2 patch , when i turn on the launcher , it says its up to date , when i try to login to my account , they say a new patch is required to play . When i click okay , it brings me out to my desktop and the launcher runs again , it then says diablo 3 is already running and shuts down everything . When i close diablo 3 when the launcher is automatically launched , it goes back to saying its already up to date , please someone help me . It would be very much appreciated
hey romsus – got exactly the same thing after 1.0.2… i dl the update… run the game… log in (takes like a hundred times cos servers are busy…) and then when i get onto ‘authenticating…’ it tells me a patch is required and that it will close and apply… then it closes – launcher shows, then windows informs me there was an APPCRASH… tried deleting battle.net – did not help.
if anyone has a fix or knows of one – plz help out… thx in advance
I have kind of an odd problem not listed here… the game works fine most of the time for me, but for some reason randomly it will say my game connection was lost, boot me off the internet completely and I lose mouse functioning… after doing some poking around I realized this is because I lose USB functionality(my mouse and wireless adapter are hooked up through usb ports,) though I have no idea why. It’s like they lose power altogether, unplugging and plugging back in does nothing.. but I can’t exactly look at anything without a mouse to figure it out. I know blizz would say this has nothing to do with D3 but it only happens while I’m playing it, so any help would be appreciated. Thanks.