Here’s our guide to fix all Borderlands 2 crashes, errors, freezing, lagging, desktop crash, FPS issues, black screen, no sound. This compilation list of user-contributed solutions should solve any technical glitches you may be encountering with Borderlands 2. If our solutions won’t work for you, we recommend posting and monitoring the comments section for possible fixes provided by the community.
Fixing Borderlands 2 Crashes, Errors, Freezing, Lagging, CTD, Poor FPS, Black screen, No Sound
Before anything else, make sure your PC system meets the minimum requirements for Borderlands 2. If you’re not sure of your PC specs, check this guide on how to check your PC specs.
Borderlands 2 Minimum System Requirements:
- OS: Windows XP SP3
- Processor: 2.4 GHz Dual Core Processor
- Memory: 2 GB(XP)/ 2 GB(Vista)
- Hard Disk Space: 13 GB free
- Video Memory: 256 MB
- Video Card: NVIDIA GeForce 8500 /ATI Radeon HD 2600
- Sound: DirectX 9.0c Compatible
Borderlands 2 Recommended System Requirements:
- OS: Windows XP SP3/Vista/Win 7
- Processor: 2.3 GHz Quad Core processor
- Memory: 2 GB
- Hard Disk Space: 20 GB free
- Video Memory: 512MB
- Video Card: NVIDIA GeForce GTX 560 / ATI Radeon HD 5850
- Sound: DirectX 9.0c Compatible
Borderlands 2 Crash Fix and Fixes to Errors, Freezing, Lagging, CTD, Poor FPS, Black screen, No Sound
Problem #1 Borderlands 2 General Protection Fault Crash
The General Protection crash error is one of the most annoying things the Borderland series seems to have trademark. Try restarting your computer first and then run the Borderlands 2 again. If that doesn’t work, follow these steps.
- Uninstall Visual C++ Redistributables
- Uninstall Borderlands
- Manually delete everything in the Borderlands installation folder
- Manually delete everything in /Documents/My Games/Borderlands (move your save games to a safe place if you want)
- Uninstall PhysX (if applicable)
- Reinstall Borderlands with your antivirus off
- Go to /Borderlands/Prerequisites in the install folder and install
- Reinstall your graphics drivers
- Run Borderlands 2.
If these fixes do not work, please proceed to read through the article for possible solutions that may work for you.
Problem #2 Borderlands 2 Crashes on Character Selection Screen
Try this solution from jaredhite1:
One or more of your saves has probably been corrupted and is causing the game to crash. Move or delete your saves from DocumentsMy GamesBorderlandsSaveData and try again. If you have Steam cloud enabled, you may need to disable it on Borderlands to make sure it doesn’t put back the corrupted save. If you have multiple saves, you can try bringing them back into the SaveData folder one by one to determine which is the corrupted one.
Problem #3 Borderlands 2 Shader Model error
Unfortuntately, your graphics card may not be powerful enough to run Borderlands 2. Please check the minimum requirements posted in the first section to confirm this.
Problem #4 Borderlands 2 Error 1335 when installing from DVD
This is most likely caused by a bad DVD drive. Try using the disc on another PC to confirm this.
Problem #5 Borderlands 2 is not saving, or cannot save or load game
Follow these steps on Steam to fix this:
- Right-click on Borderlands in the game library and click Properties
- Click “Set Launch Options…”
- Type “-nohomedir” (no quotes) in the box and click OK
- Launch Borderlands 2
Problem #6 Borderlands 2 Error – VBScript.dll not registered or installed
To fix this, you need to manually reregister vbscript.dll. Here’s how:
- Click on the Start button and type “cmd” (no quotes) in the search box.
- In the search result, right-click on cmd.exe and select “Run as administrator”.
- For 32-bit Windows:
- Type “%systemroot%system32regsvr32 %systemroot%system32vbscript.dll” (no quotes) at the prompt that appears, and then press ENTER. If the registration was successful, you should see the message: “DllRegisterServer in vbscript.dll succeeded.”
- For 64-bit Windows:
- Type “%systemroot%syswow64regsvr32